• Appointments are recommended and given priority.
• Walk-ins are welcome based on availability.
• Late arrivals may result in a shortened service or rescheduling.
• Clients who are more than 10–15 minutes late may forfeit their appointment.

• We require at least 24 hours’ notice for cancellations or rescheduling.
• No-shows or repeated late cancellations may result in:
  
  • A cancellation fee
  • Loss of booking privileges
• Emergencies are handled with understanding—please communicate with us.

• Payment is due immediately after service.
• Accepted payment methods are determined by the shop.
• Prices are based on service type, hair length, and complexity.
• Tips are appreciated but not required.

• Respectful behavior toward staff and other clients is required at all times.
• Harassment, discrimination, aggressive behavior, or offensive language will not be tolerated.
• The shop reserves the right to refuse service to anyone behaving inappropriately.

• Children must be supervised at all times.
• Only clients receiving services should be in barber chairs.
• Guests should remain seated and not interfere with services.
• For safety reasons, disruptive behavior may result in service refusal.

• Clients with contagious conditions (including visible skin or scalp infections) may be asked to reschedule.
• Please inform your barber of any allergies, sensitivities, or medical conditions before the service.
• For safety, barbers may decline services that could cause harm.

• Consultations are conducted before each service—please be clear about your expectations.
• If you have concerns, notify your barber during or immediately after the service.
• Refunds are not guaranteed; adjustments may be offered at management’s discretion.

• The shop is not responsible for lost, stolen, or damaged personal items.
• Please keep your belongings with you at all times.

• Phone use should not interfere with the service.
• Photos or videos of staff or other clients require permission.
• Calls should be taken outside whenever possible.
• LaytonsBarbers are always trying to promote their business through social media so sometimes we maybe recording our services, if you don't want to be filmed please let a member of staff know.

The barber shop reserves the right to refuse or discontinue service for:

• Late arrival or no-show history
• Intoxication or substance use
• Unsafe, unsanitary, or inappropriate behavior
• Failure to follow shop policies